Amazon has launched a new Inventory Defect & Reimbursement portal to help sellers monitor their inventory issues more closely. The portal consolidates issues such as warehouse losses and damages, allowing sellers to track defect claim statuses.
What is the New Inventory Defect & Reimbursement Portal on Amazon?
The new Amazon Inventory Defect and Reimbursement portal provides insight into warehouse losses and damage, allowing sellers to track defect statuses and efficiently file claims.
Key benefits include visibility and streamlined insights, making it easier to identify trends and reimbursement opportunities. Defects are categorized by status:
- Eligible for Claim
- In Progress
- Resolved
Why Did Amazon Launch the Inventory Defect & Reimbursement Portal?
Due to the recent changes made to Amazon’s inventory reimbursement policy, involving reimbursement amounts switching from the price of units to the cost of units beginning March 10, 2025, it’s more important than ever to keep a close eye on your inventory reimbursements.
According to Amazon: “We launched a new Inventory Defect and Reimbursement (IDR) portal to streamline your operations and give you more transparency into your Fulfillment by Amazon (FBA) inventory reimbursements. Now, you can more efficiently manage all your inventory-related defects and reimbursements within warehouse lost, warehouse damage, and customer returns, in one convenient place through the IDR portal.”
Utilizing the New Inventory Defect & Reimbursement Portal on Amazon:
Sellers can utilize the new Inventory Defect and Reimbursement portal to streamline the management of their FBA-related defects and reimbursements. The portal centralizes all defects into one view, allowing sellers to track them across three categories: Eligible for Claim, In Progress, and Resolved. The IDR portal provides detailed insights into reimbursement opportunities, enabling sellers to identify high-defect SKUs and recurring trends that could lead to future claims.
If you're a client looking for more information, contact your account team! If you’re interested in learning more about how Blue Wheel can aid in your brand efforts in online marketplaces, schedule a consultation with our team, we would love to hear from you.
Julia Asburry is the Senior Marketplace Support Analyst at Blue Wheel, where she plays a vital role in enhancing Account Health and Customer Service management. Her work empowers our clients to not just sustain, but truly thrive in the eCommerce landscape. With over half a decade of diverse experience in the industry, she wears many hats within the organization, bringing a wealth of expertise that propels us forward and helps set us apart.
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